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How to Whitelist Emails from IT

To ensure that the email we send you ends up in your inbox, and isn’t mistakenly sent to the junk folder, please whitelist our email address, which is

Below is information on how to white list us with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail and Thunderbird. Even if your ISP or email program is not listed, with these instructions you should be able to figure out how to whitelist our email address with any ISP or with any email program.  Alternatively, you could contact them if they offer support.

Also, if you find email from in your spam or junk folder, please take that opportunity to tell your mail program that it is not spam by hitting the “not spam”, “not junk” or similar button, as that will train your program to whitelist it.


Apple Mail for OSX:

  • If email from ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.
  • Go to Mail > Preferences from your Mail menu.
  • Go to the Rules tab.
  • Select Add Rule.
  • Give this rule a name such as “IT”.
  • Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains'” and then paste in
  • From the actions, select ‘Move message’ to mailbox ‘Inbox’.
  • Click “OK”.


  • If you find email from in your Junk folder, right-click on our email and choose “Mark as Not Junk”.
  • Next, click the Address Book button.
  • Highlight the Personal Address Book.
  • Click on “New Card”.
  • In the “Contact” tab of the new card, copy and paste to the email dialog box.
  • Click “Ok”.
  • Next, to whitelist your address book, select “Tools > Junk Mail Controls” from the drop-down menu.
  • Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop-down menu, and then check the box next to “Do not mark messages as junk mail”.
  • Click “Ok”.

Microsoft Outlook:

  • On the Tools menu, click Options.
  • On the Preferences tab, click Junk E-mail.
  • On the Safe Senders tab, click Add.
  • Add where it says “Add address”. Click OK.


  • If you find email from us in your Gmail spam folder, select our email and click the “Not Spam” button.
  • Next, open an email that you have received from us.
  • Click on the little down-pointing-triangle-arrow next to “Reply”.
  • Click “Add IT to Contacts list”.


  • If you find email from us in your Hotmail junk folder, open the email and click “Not Junk”.
  • Next, check to see if the email address is on your Blocked Senders list. If you find on your Hotmail blocked senders list, select it and click on the “Remove” button.
  • Next, open your mailbox and click “Options” in the upper right-hand corner
  • At the top of the page, click on the “Junk E-mail Protection” link.
  • Next, click on “Safe List”, which is down near the bottom.
  • Copy and paste where it says “Type an address or domain”.
  • Click the “Add” button.


  • If you find email from is going to your Yahoo! bulk folder, open it and click “Not Spam”.
  • Be sure that the address is not in your “Blocked Addresses” list. If is on your “Blocked Addresses” list, select it and click “Remove Block”.
  • Now to create the filter.
  • Open your mail and click on “Mail Options” in the upper right-hand corner.
  • Select ‘Filters’ (in the bottom left corner).


  • Open an email from us and then click the ‘This Is Not Spam’ button.
  • Click the Mail menu and select Address Book.
  • Wait for the Address Book window to pop up, then click the ‘Add’ button.
  • Wait for the Address Card for New Contact window to load.
  • Paste into the ‘Other E-Mail’ field.
  • Make our “From” address,, the Primary E-Mail address by checking the appropriate box.
  • Click “Save”.
  • On the Filters page, click “Add”.
  • Select the “From header:” rule, and add “contains” and, which tells the system to put email with in your inbox and not the bulk folder.
  • Click the “Choose Folder” pull down menu and select ‘Inbox’.
  • Pick the Add Filter button.
If you have any further questions about this, please feel free to contact support.